Perfect customer service system

The whole product life cycle customer service mechanism runs through the signing of service agreement, product evaluation, pre-sale technical support, in-sale manufacturing service, after-sale information, after-sale technical training, operation data analysis, faulty product analysis, customer complaint handling, after-sale maintenance and refurbishment.

Perfect after-sales technical information

A full range of maintenance manuals, training tutorials, optional parts installationManual maintenance tools, maintenance spare parts information.

Customer service system

After-sales data system.

Support product quality tracking and maintenance data records.

Customer complaint handling system

Record and monitor the timeliness and progress of customer complaint handling in real time.

After-sales maintenance data system

For recording maintenance, refurbishment production data, quality improvement, etc.

Service scope and service outlets

Domestic 24-hour maintenance arrives
Machine Refurbishment (China)
All over overseas maintenance points